Shipping policy

Shipping Policy

Our Commitment to Seamless Shipping

At Laloraa, we want your jewellery to reach you as smoothly and quickly as possible. We work with trusted delivery partners to provide a reliable shipping experience from the moment your order is placed to the moment it arrives.

Processing, Dispatch & UK Delivery

Once your order has been placed and payment has been successfully processed, we’ll begin preparing your order for dispatch.

Our estimated timeframe for processing, dispatch and UK delivery is 2–5 working days in total from the date your order is placed.

We always aim to get your order to you as quickly as possible, so some orders may arrive sooner.

Please note that delivery times are estimates and may occasionally be affected by circumstances outside of our control, including courier delays, adverse weather or busy seasonal periods.

Shipping Costs

We like to keep our delivery costs simple and transparent.

Orders under £50: Standard delivery charges apply and will be shown at checkout.

Orders £50 and over: FREE UK delivery.

Personalised Jewellery

Our personalised and custom-made jewellery is created especially for you and therefore requires additional time to produce.

Please allow approximately 1–3 weeks for personalised orders to be made and delivered. Some pieces may arrive sooner, while others may take slightly longer depending on the product, level of personalisation and production requirements.

Where possible, a more specific estimated timeframe will be displayed on the individual product page.

We promise your personalised piece will be worth the wait. ♡

Order Tracking

Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking details.

Please allow up to 48 hours for your tracking information to become active after receiving your dispatch confirmation.

Delivery Address

Please ensure that your delivery address is complete and correct before placing your order.

Laloraa cannot be held responsible for delays or unsuccessful deliveries caused by incorrect or incomplete address information provided at checkout.

If you notice an error shortly after placing your order, please contact us as soon as possible. We’ll do our best to update your details before your order is dispatched.

Delayed or Lost Orders

If your order has not arrived within the expected delivery timeframe, please contact our customer care team and we’ll be happy to look into it for you.

Where a parcel is confirmed as lost in transit, we’ll work with the courier to resolve the issue and, where appropriate, arrange a replacement or refund.

Need Help?

If you have any questions about your delivery or an existing order, please contact our customer care team.

Thank you for shopping with Laloraa. ♡