Do I need an account to place an order?
No, you can shop with Laloraa and checkout as a guest. However, creating an account makes your shopping experience even easier. You’ll be able to:
- Enjoy a faster checkout on future orders
- Track your orders and view your order history
- Save your delivery details for next time
- Stay up to date with new collections, exclusive offers and promotions
What payment methods do you accept?
We accept all major debit and credit cards, including Visa, Mastercard and American Express, as well as PayPal, Klarna and Clearpay, giving you flexible ways to pay for your order, including buy now, pay later options where eligible.
All payments are processed securely using encrypted payment technology to help keep your information protected.
Where do you ship from?
The majority of our orders are processed and shipped from the UK, allowing us to provide fast and reliable delivery to our UK customers.
Some personalised and custom-made pieces may be produced and shipped directly from one of our trusted international partners, depending on the product and personalisation required.
We carefully select and work with trusted partners to ensure every Laloraa piece meets our quality standards. In some cases, items within the same order may arrive separately.
How long does UK delivery take?
For our standard jewellery collection, processing, dispatch and UK delivery typically takes 2–5 working days in total. Many orders may arrive sooner.
Personalised and custom-made jewellery typically takes approximately 1–3 weeks to be made and delivered. Some personalised pieces may arrive sooner or take slightly longer depending on the product and level of customisation.
Once your order has been dispatched, you’ll receive tracking information so you can follow its journey.
Do you ship internationally?
Yes, Laloraa ships worldwide. International delivery times and shipping costs may vary depending on your destination and will be shown at checkout where applicable.
Do you offer free UK delivery?
Yes. We offer FREE UK delivery on orders of £50 or more.
For orders under £50, our standard UK delivery charge is £4.99.
Can I track my order?
Yes. Once your order has been dispatched, you’ll receive a confirmation email containing your tracking information.
Please allow up to 48 hours for your tracking information to become active after dispatch.
Can I return my order?
Yes. If you’re not completely satisfied with your purchase, eligible items can be returned within our returns period.
Please visit our Returns Policy for full details, including exclusions that may apply to personalised or custom-made jewellery.
Can I return personalised jewellery?
As personalised and custom-made pieces are created specifically for you, they cannot normally be returned or exchanged unless they are faulty, damaged or incorrect.
Please check all names, spellings and personalisation details carefully before placing your order.
How can I contact you?
If you have any questions before or after placing your order, our customer care team will be happy to help.
Email us at support@laloraa.com, and we’ll get back to you as soon as possible.